Safety at Emberlune

How Luna handles hard moments, and where to find help. Last updated 10 November 2026.

If you are thinking about suicide or hurting yourself, please reach out now.

United States: call or text 988 (Suicide and Crisis Lifeline).

United Kingdom and Ireland: call Samaritans on 116 123.

Israel: ERAN (emotional first aid) on 1201 or by chat at eran.org.il; in danger, call 101 (Magen David Adom) or 100 (police).

Spain: call 024 (línea de atención a la conducta suicida). Mexico: Línea de la Vida, 800 911 2000. In the US, 988 also answers in Spanish.

Anywhere else: findahelpline.com lists free, confidential lines in your country.

If you are in danger right now, call your local emergency number.

Luna is an AI

Luna is an AI character, not a person. Her conversation screen always says "AI character", and she says so whenever she is asked. Her words are written by an AI model, guided by the traditional meanings of the cards.

What readings are

Tarot here is for reflection and entertainment. The cards are drawn at random. Readings do not predict the future, and they are never medical, mental health, legal or financial advice. Luna is told never to claim certainty about the future, never to frighten anyone with doom or curses, and to encourage your own judgment.

Who Luna's AI is for

Talking with Luna's AI is for adults, 18 and over. AI companions may not be suitable for some young people.
Before her AI speaks for the first time, Emberlune asks whether you are 18 or older. If you say you are under 18, Luna's AI stays off: she answers from her book of traditional meanings instead, and the readings, the Library, the Journey and Daily Magic all work as usual.
You can change your answer in Menu > Settings > Luna's AI.

When someone is in crisis

This is Emberlune's protocol for messages about suicide or self-harm:

Every message, and every question for a reading, is checked for words about suicide or self-harm by a fixed safety check. This check is not an AI, so it cannot be talked out of it and it works even when the AI is down.
When the check matches, the message is never sent to the AI, and no reading is laid out. Luna gives a fixed, caring answer with the help lines above, and the screen offers a "Find help now" link to free, confidential lines in your country.
Such a message is not added to Luna's searchable memory.
Luna's AI instructions also tell her to set the cards aside, respond with warmth and point to help whenever someone mentions self-harm, abuse or being in danger.

Limits that keep Emberlune fair

Luna's AI has a daily allowance for each person and for everyone together. When it runs out, she does not stop: she reads from her book of traditional meanings until the next day. Emberlune never asks you to pay to keep talking.

Report a problem

If Luna said something harmful or wrong, please tell us: in the app, open Menu > Settings > Write to us and choose "Something is wrong". On this website, you can also use our contact page. We read every message.